This is a story from The Guardian that makes those of us in the book trade warm and tingly inside. It was the headline that got our attention: "Author flies to Canada to replace reader's faulty copy of his book."
"Many authors would claim to be committed to their readers, but academic Daniel Fleisch has gone that extra mile and then some. The scientific writer [seen handling the telescope], it has emerged, flew more than 900km on Christmas Day to hand deliver his book to a customer who had posted a negative review on Amazon complaining that he'd be sold a flawed copy."
See The Guardian's complete story.